Shipping Policy

Dorada Luz

Last updated: 15 October 2026

At Dorada Luz, we carefully coordinate every order to ensure your jewellery and accessories reach you safely.

1. Order Processing

Orders are processed after payment confirmation.

Our estimated processing time is up to 3 business days, excluding weekends and public holidays.

During busy periods, processing may take longer. We will inform customers of any significant delays.

2. Delivery Destinations

We currently offer delivery to customers in the United Kingdom, subject to availability at checkout.

Orders are shipped through our fulfilment partners and trusted delivery providers.

Some products may be dispatched directly from international suppliers.

3. Estimated Delivery Times

Estimated delivery time to the United Kingdom: Free Shipping 7-14 business days; Priority Shipping 5-10 business days.

Delivery estimates depend on the product, shipping destination, supplier and carrier.

The estimated delivery timeframe will be communicated before the order is placed.

If we cannot deliver within the agreed timeframe, we will contact you about the available options and your applicable rights.

4. Shipping Fees

Shipping is free on every order. Priority Shipping is available at checkout for an additional £2.99.

Shipping charges, where applicable, are displayed at checkout before payment confirmation.

5. Order Tracking

Where tracking is available, customers will receive tracking information by email once their order has been dispatched.

Tracking updates may take some time to appear in the carrier's system.

6. International Fulfilment

Certain products may be dispatched from fulfilment centres outside the United Kingdom.

We aim to provide clear information about delivery times and any applicable import charges before checkout.

Any customs duties, import VAT or additional charges payable by the customer will be disclosed where applicable.

7. Delayed or Missing Orders

If your order has not arrived within the communicated delivery timeframe, please contact us.

We will investigate the issue with our fulfilment and delivery partners and offer an appropriate resolution in accordance with UK consumer law.

8. Incorrect Delivery Details

Customers should ensure their delivery details are accurate when placing an order.

If you notice an error, contact us as soon as possible. We will attempt to correct it before dispatch, although changes cannot always be guaranteed.

9. Contact Us