Returns & Refunds Policy
Dorada Luz
Last updated: 15 October 2026
At Dorada Luz, your satisfaction is important to us. We want you to shop with confidence and enjoy every piece you choose.
1. Our 30-Day Returns Policy
We offer a 30-day return period from the date you receive your order.
If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.
To qualify for a return, items should be unused, unworn, and in their original condition, with all original packaging and accessories included, wherever reasonably possible.
These conditions do not affect your statutory rights.
2. How to Request a Return
To request a return, please contact us at info.doradaluz@gmail.com, providing:
- Your order number.
- Your full name.
- The item you wish to return.
- The reason for your return.
Our customer service team will provide return instructions and the appropriate return address.
Please contact us before sending an item back.
3. Refunds
Once your returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will be issued to your original payment method within 14 days of receiving the returned goods, or earlier where required by applicable law.
Your bank or payment provider may require additional processing time.
Original standard delivery charges will also be refunded where required by UK consumer law.
4. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible.
Where appropriate, we may request photographs to help resolve the issue quickly.
We will arrange a replacement, repair or refund in accordance with your statutory rights, at no additional cost where the law requires us to cover the expense.
5. Earrings and Hygiene
For hygiene reasons, sealed earrings intended for pierced ears may not be eligible for a change-of-mind return if their hygiene seal has been removed after delivery.
This restriction applies only where permitted by law and does not affect your rights if an item is faulty, damaged or not as described.
6. Return Shipping Costs
For change-of-mind returns under our voluntary 30-day policy, customers are responsible for return postage costs, unless otherwise agreed.
If an item is faulty, damaged or incorrect, we will cover reasonable return costs where required by law.
Any applicable return costs will be clearly communicated before the return is arranged.
7. Your Statutory Rights
Customers purchasing online in the United Kingdom generally have a legal right to cancel eligible orders within 14 days of receiving their goods.
Our 30-day returns policy provides an additional benefit and does not replace or restrict your statutory consumer rights under UK law.
8. Contact Us
Dorada Luz Ltda
Email: info.doradaluz@gmail.com
Return address: Av. Portugal, nº 1148 (corner of Av. Mutirão), Setor Marista, Goiânia - GO, Brazil
Website: https://www.doradaluz.com