Privacy Policy
Dorada Luz
Last updated: 15 October 2026
At Dorada Luz, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal data when you visit our website or purchase our products.
1. Who We Are
Dorada Luz operates the website https://www.doradaluz.com.
Data controller: Dorada Luz Ltda
Business address: Av. Portugal, nº 1148 (corner of Av. Mutirão), Setor Marista, Goiânia - GO, Brazil
Privacy contact: info.doradaluz@gmail.com
2. Information We Collect
Depending on how you interact with our website, we may collect:
- Full name.
- Email address.
- Telephone number.
- Billing and delivery addresses.
- Order and purchase history.
- Customer service communications.
- Device information, IP address and browsing activity.
- Marketing preferences and cookie consent choices.
Payment information is handled by our payment processing providers. We do not directly store complete payment card numbers.
3. How We Use Your Information
We use personal information to:
- Process and fulfil orders.
- Arrange deliveries and returns.
- Provide customer support.
- Send order confirmations and delivery updates.
- Prevent fraud and protect website security.
- Meet legal and accounting obligations.
- Improve our website and customer experience.
- Send promotional communications where legally permitted.
4. Legal Bases for Processing
Where UK data protection law applies, we process personal data on appropriate legal bases, including:
Contract: To process orders, deliver products and provide customer support.
Legal obligation: To comply with applicable tax, accounting and consumer protection requirements.
Legitimate interests: To maintain website security, prevent fraud and improve our services, where those interests are not overridden by your rights.
Consent: Where required for marketing communications, analytics cookies or advertising technologies.
You may withdraw consent at any time without affecting processing already carried out lawfully.
5. Sharing Your Information
We may share relevant personal information with service providers necessary to operate our business, including:
- Wix, our e-commerce website platform.
- Payment processors such as Stripe and PayPal, where used.
- Shipping and fulfilment providers.
- Product suppliers, including international suppliers where necessary to fulfil orders.
- Analytics, advertising and marketing service providers, where applicable and legally permitted.
- Professional advisers and public authorities where required by law.
We do not sell personal information to third parties for monetary compensation.
6. International Data Transfers
Some service providers and fulfilment partners may operate outside the United Kingdom.
Where personal data is transferred internationally, we will apply appropriate safeguards as required by applicable data protection law.
These may include recognised adequacy arrangements or approved contractual safeguards.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support essential website functions, remember preferences and, where enabled, measure performance and advertising effectiveness.
Non-essential cookies will be used only where valid consent or another applicable legal exemption permits.
You can manage your cookie preferences through the consent controls available on our website.
8. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Policy, including fulfilling orders, providing support and complying with legal obligations.
Order and transaction records may be retained for applicable accounting and tax requirements.
Marketing information will be deleted or updated when no longer needed or when you exercise applicable rights.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Restrict or object to certain processing.
- Request data portability.
- Withdraw consent.
- Object to direct marketing.
To exercise your rights, please contact info.doradaluz@gmail.com.
You may also have the right to complain to the UK Information Commissioner's Office (ICO) at https://ico.org.uk.
10. Marketing Communications
Where legally permitted, we may send product updates, special offers and promotional messages.
You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.
Unsubscribing from marketing will not prevent essential transactional communications about your orders.
11. Data Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.
However, no online system can guarantee absolute security.
12. Children's Privacy
Our website is intended for general shopping audiences and is not specifically directed at children.
We do not knowingly collect children's personal information in circumstances where doing so would be unlawful.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.
The latest version will be published on our website with an updated revision date.
14. Contact Us
Dorada Luz Ltda
Data controller: Dorada Luz Ltda
Business address: Av. Portugal, nº 1148 (corner of Av. Mutirão), Setor Marista, Goiânia - GO, Brazil
Email: info.doradaluz@gmail.com
Website: https://www.doradaluz.com